Return/Refund Policy

Return/Refund Policy (effective 08/01/2022)

You may return most new, unopened items within 30 days of delivery for a full refund or credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please read the details of our return/refund policy below. If you did not purchase your merchandise directly from us, you will need to contact the company you made your purchase with and include all the information below and they will file a claim on your behalf.

Return Conditions:

For items that are clearly damaged upon receiving them from the carrier, you must file a claim immediately with our claims department by filling out the claims form on the website. (We will not accept any claims after 72 hours or 3 business days of you receiving the order)
The customer must note on the Delivery Receipt that there are damages to the packages to receive a refund or replacement. If the customer does not sign, then Kenyon Creek Cabinets will deny your claim.
For items with concealed damage (damage noticed after the items are opened) you will need to file a claim within 90 days of delivery. If you are going to return the items to us, this must be done within 90 days of receiving your order. If we do not receive the return within 90 days, you will be charged the full amount of the replacement order. If you do not open a claim within 90 days of receiving your order, Kenyon Creek Cabinets will deny your claim and you will need to purchase the items that need replaced.
The claims department will make the decision as to whether you will need to return the items or not. You will be notified by the claims department.
If a return is in needed, you will receive an RMA form that will need to be attached to any return package. If the RMA document is not returned with the items your order will not be received in and you will not receive a credit for those items.
There will be a 20% restocking fee for any items returned if the return is not due to damages, or the incorrect product being delivered.

Customer Arranged Shipping:

Customer will be responsible for filing a claim with the shipping company they arranged for shipping for damages caused by shipping.
Concealed damages to the product believed to be caused by Vendor or during manufacturing you will follow the instructions above for filing a claim.
Shipping Damages will not be replaced at zero cost therefore you should place a new order on the website or through your Customer Service Representative.

Cancelling an Order:

If an order is cancelled after it has gone into fulfillment there will be a 20% charge for restocking the items.

You should expect to receive your refund or credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund/credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please sign into your account, and submit a claim with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Things to include in your claim:

The order numbers
Contact name, email, and phone number.
Photos of any damages & how the shipment was received by you.
Photos of how the shipment was received by the carrier.
THE SIGNED POD THAT STATES THE ORDER HAS BEEN RECEIVED DAMAGED.
THE SIGNED RECIEPT STATING REFUSED DUE TO DAMAGES.
Brief description of the damages.
Request for the items you need replaced with correct sku’s for the product.
Specify if you would prefer store credit or a replacement.

Return:

You must return the item with the RMA form that the claims department sends you. It must be attached and visible.